Terms and Conditions

Last updated: May 20, 2026

These Terms and Conditions govern your access to and use of iCart.LK, including the website, mobile channels, and any related services operated as a multi-vendor ecommerce platform.

By visiting, registering, browsing, or placing an order on iCart.LK, you agree to these terms. If you do not agree, do not use the platform.

1. Marketplace Role

iCart.LK operates as a marketplace connecting buyers, sellers, and service providers. Product listings, pricing, stock, and delivery times may be managed by third-party sellers unless clearly marked as in-house items.

2. Accounts and Eligibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate, complete, and current information when registering or placing orders.

3. Orders, Pricing, and Payments

All orders are subject to acceptance and availability. We may refuse or cancel any order where a product is unavailable, incorrectly priced, suspected of fraud, or otherwise cannot be fulfilled. Prices may change without prior notice.

Payments may be processed through third-party payment gateways. By submitting payment details, you authorize the relevant payment processor to charge the full amount of your order and any applicable fees, taxes, or delivery charges.

4. Shipping and Delivery

Delivery timelines are estimates only and may vary based on seller location, courier performance, stock availability, weather, and other factors outside our control. Risk of loss may transfer in accordance with the delivery terms shown at checkout or in the seller policy.

5. Returns and Cancellations

Returns, refunds, and cancellations are handled according to our Return Policy and the specific conditions stated on the product page or by the seller. Certain products may not be returnable for hygiene, safety, customization, or legal reasons.

6. Prohibited Use

You may not use the platform for unlawful activity, fraudulent transactions, abusive behavior, unauthorized access, scraping, interference with system operation, or any activity that could harm the platform, its users, or its partners.

7. Intellectual Property

All content on the platform, including text, graphics, logos, images, designs, and software, is protected by intellectual property laws and may not be copied or reused without permission unless expressly allowed.

8. Limitation of Liability

To the fullest extent permitted by law, iCart.LK is not liable for indirect, incidental, special, or consequential damages arising from the use of the platform, including delays, third-party acts, or service interruptions.

9. Contact

If you have questions about these terms, contact us at support@icart.lk or by phone at +94 71 816 9267. Our business address is iCart.LK, Anuradhapura, Sri Lanka 50000.