Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how iCart.LK collects, uses, stores, and shares personal information when you use our marketplace, browse our website, create an account, place an order, or contact support.

1. Information We Collect

We may collect your name, email address, phone number, billing and shipping address, login details, order history, device information, IP address, and communication records. We may also receive payment status information from payment processors without storing full card details on our servers.

2. How We Use Information

We use personal information to process orders, deliver products, provide customer support, improve our services, detect fraud, send service messages, and comply with legal obligations.

3. Sharing Information

We may share necessary information with sellers, delivery partners, payment gateways, fraud prevention providers, analytics tools, and other service providers who help us operate the platform. We do not sell your personal information.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the shopping experience. You can manage cookies through your browser settings, though some features may not function properly if cookies are disabled.

5. Data Retention and Security

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, but no online system is completely secure.

6. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing activities.

7. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

8. Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

9. Contact

If you have questions about privacy or your personal data, contact us at support@icart.lk or +94 71 816 9267. Our address is iCart.LK, Anuradhapura, Sri Lanka 50000.