Privacy Policy Page

Privacy Policy

Last updated: October 30, 2026

At iCart.LK, we take your personal privacy seriously. This Privacy Policy describes how iCart.LK collects, uses, protects, and handles your personal information when you browse our online store, create a customer account, place an order, or communicate with our support team.

1. Information We Collect

To provide reliable online shopping and order delivery, we collect the following types of information:

• Contact & Identity Details: Your full name, email address, telephone/mobile number, and delivery address.
• Account Information: Account username, encrypted login credentials, wishlist records, and purchase history.
• Payment Details: We receive transaction authorization status and billing references from certified payment gateways. We never store your full credit/debit card numbers or security CVV codes on our servers.
• Technical & Usage Data: IP address, browser type, device information, operating system, and anonymous browsing data collected via standard cookies.

2. How We Use Your Information

We use your personal data exclusively for genuine business and operational purposes, including:

• Processing and fulfilling your orders and delivering items to your address.
• Communicating order confirmations, dispatch updates, and delivery notifications.
• Providing prompt customer care and technical support.
• Preventing fraudulent transactions and ensuring website security.
• Sending personalized promotions, discounts, or newsletter updates (which you can opt out of at any time).

3. We Never Sell Your Data

iCart.LK does not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing agencies. Your data is used exclusively to deliver the shopping experience and services you request.

4. Data Sharing for Order Fulfillment

We only share necessary personal information with trusted service partners strictly for operational fulfillment:

• Courier & Logistics Partners: Your delivery address, recipient name, and contact number are provided to our courier partners solely to execute safe delivery.
• Payment Gateway Providers: Secure payment processors to authenticate and finalize financial transactions.
• Legal Obligations: When strictly required by law enforcement, judicial summons, or applicable Sri Lankan regulatory authorities.

5. Data Security and Safeguards

We employ modern industry-standard security protocols to safeguard your personal data:

• All data transmissions between your browser and our store are encrypted using robust SSL/TLS technology.
• Customer passwords are saved using advanced cryptographic hashing algorithms.
• Access to customer records is restricted to authorized fulfillment and support staff with multi-factor authentication.

6. Cookies and Tracking Technologies

iCart.LK uses first-party cookies to remember your shopping cart items, keep you signed in, preserve user preferences, and compile aggregated website traffic statistics. You can disable cookies in your web browser settings, although certain store features (such as retaining items in your shopping cart) may be impaired.

7. Your Privacy Rights

You have full control over your personal information stored with iCart.LK. At any time, you may:

• Log into your customer account profile to review, edit, or update your personal and delivery details.
• Request a copy of your personal data records held by iCart.LK.
• Request account deletion or removal of non-essential records by contacting our data protection officer.
• Unsubscribe from promotional emails or SMS notifications with a single click.

8. Contact Our Privacy Team

For questions or privacy inquiries regarding your personal data, please contact: