Return Policy Page

Return Policy

Last updated: May 20, 2026

This policy explains when customers may return products purchased from iCart.LK and how refunds, replacements, or exchanges are handled.

1. Return Window

Unless a product listing or seller policy states otherwise, return requests should be made within 7 days of delivery.

2. Eligible Returns

Items may be eligible for return if they are defective, damaged on arrival, incorrect, missing parts, or materially different from their description. Items should generally be unused, in original packaging, and include accessories and invoices.

3. Non-Returnable Items

Non-returnable products may include perishable goods, intimate or hygiene products, personalized items, digital products, clearance stock, and items marked non-returnable.

4. Refunds and Exchanges

Approved returns may be refunded to the original payment method, credited to the customer account, or exchanged, depending on product availability and the seller's process.

5. Return Shipping

Approved return instructions will be provided. If the return is caused by our error or a seller defect, reasonable return shipping may be covered; otherwise it may be paid by the customer.

6. Damaged or Wrong Items

Contact us promptly with the order number and clear photo or video evidence if an item is damaged, defective, or incorrect.

7. How to Request a Return

Contact support with the order details, return reason, and supporting evidence. Additional information may be requested before approval.

8. Contact

Email support@icart.lk or call +94 71 816 9267. Our address is iCart.LK, Anuradhapura, Sri Lanka 50000.